FAQs

Common parent questions about online tutoring

Here are quick answers to the questions parents ask most before enrolling in BananaLearn's 1-on-1 online classes.

1. How is BananaLearn different from regular online classes?

BananaLearn runs live 1-on-1 sessions only. Your child gets a dedicated full-time teacher, a personalised pace, and focused support instead of group-class teaching.

2. Do you offer a free first session?

Yes. The first session is always a free 50-minute class so parents can see how we teach, how their child responds, and receive a gap map on WhatsApp — before any paid enrolment.

3. Which boards and grades do you cover?

We support major school boards such as CBSE, ICSE, IB, IGCSE, State Boards, and selected exam-prep pathways depending on grade and goals.

4. Can class timings be customized?

Yes. We offer flexible scheduling including weekday and weekend slots based on mentor availability and student routine.

5. How do you track student improvement?

Parents receive structured progress updates covering concepts taught, strengths, weak areas, and next learning milestones.

6. What if my child is not comfortable with the assigned tutor?

Tutor re-matching is supported. We prioritize student-teacher compatibility and can arrange a change after review.

7. What devices are required for classes?

A stable internet connection and a laptop/tablet (or smartphone for basic sessions) are enough. Headphones are recommended for clarity.

8. Is online payment secure?

Yes. Payments are handled via secure payment gateways/UPI partners. Sensitive card details are not stored by BananaLearn systems.

9. Do you provide refunds?

Yes, as per our terms: refund requests may be raised within 7 days of initial paid enrolment, subject to class usage and policy conditions.

10. How quickly can we start classes after enrolment?

In most cases, onboarding and mentor assignment happen quickly, and the first class can usually start within 24 hours.